Frequently Asked Questions
Everything you need to know about your FULLCOUNT experience.
How do I determine the right size for my order?
We provide a detailed size guide on every product page. Since our premium denim and apparel can vary by cut, we recommend measuring a similar item you own and comparing it to our specifications.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Shipping times vary by location, but most domestic orders arrive within 3-5 business days.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition with all tags attached.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
How should I care for my raw denim?
To preserve the color and integrity of our raw denim, we recommend washing as infrequently as possible. When necessary, hand wash cold with a mild detergent and hang to dry.
Do you offer international customs and duties coverage?
International orders may be subject to local import duties and taxes. These charges are the responsibility of the recipient and are calculated at checkout or upon entry into your country.